Last updated: July 2026
These Terms of Service apply to funeral live streaming, memorial photography, memorial slideshow, and video services provided by MemorialStreamLive, a service of ESLPIX STUDIO LLC ("we," "us," or "our"). The person purchasing or arranging the services is the "client" or "you." Each booking is also governed by a written service agreement describing the selected package, locations, schedule, fees, team, and deliverables. Where the written service agreement is more specific than these terms, it controls for that booking.
By booking services, you confirm that you are at least 18 years old, have authority to enter the agreement, and have authority to arrange livestreaming, photography, and video coverage of the service. You are responsible for obtaining permission from the church, funeral home, cemetery, or other venue when permission is required.
The package price, coverage, locations, deliverables, and any additional fees are confirmed in writing before payment. A booking is confirmed only after:
Submitting an online form, speaking with a team member, or receiving a preliminary quote does not reserve the date.
The viewing link is sent after the booking requirements above have been completed.
A "private viewing link" means a nonpublic link intended to be shared by the client with invited family members and friends. Unless the written agreement specifically provides an access-control method, anyone who receives the link may be able to open or forward it. The client is responsible for deciding who receives the link and for informing recipients that it should not be shared publicly. See our Privacy Policy for platform details and optional restrictions.
Photography coverage is limited to the level stated in the selected package and written agreement. Group photographs are taken only when the funeral schedule, available time, venue policies, available space, and family participation permit — they are not guaranteed. The number of photographs, delivery method, and delivery schedule are stated in the written agreement when applicable.
We follow the rules established by churches, funeral homes, cemeteries, clergy, and venue representatives. If a venue restricts camera locations, equipment placement, movement during the service, sound-system access, internet access, photography, lighting, or cemetery setup, we may modify the coverage to comply. A venue restriction does not constitute a failure by MemorialStreamLive when we provide the best coverage reasonably available under the circumstances.
We use professional production equipment and bring a backup cellular internet option to each service. Live transmission still depends on circumstances that cannot be fully controlled, including local cellular coverage, internet congestion, power availability, weather, streaming-platform availability, and venue restrictions. We do not guarantee uninterrupted live transmission.
If the live transmission is interrupted, we will continue recording locally whenever technically possible. All usable recorded footage will be incorporated into the edited memorial video. Any refund, credit, or other remedy for a failure attributable to MemorialStreamLive is stated in the written service agreement.
Footage from the included camera angles is professionally edited into one completed memorial video, delivered within 72 hours after the funeral unless the written agreement states a different deadline, the client submits required materials late, the service schedule materially changes, a force-majeure event occurs, or the parties agree otherwise in writing.
Raw camera files, audio files, editing projects, and other production files are not included unless specifically listed in the written agreement.
Unless the written agreement states otherwise, the livestream recording remains available through the provided viewing link for up to 90 days after the service, as described in our Privacy Policy. Families should download and securely preserve the final video files provided to them; we do not guarantee permanent online storage or permanent availability of a streaming link.
The Tribute and The Legacy packages include a personalized memorial slideshow. To reduce the risk of muted audio, copyright claims, removal, or platform restrictions, we use original music, custom-created music, or properly licensed music. The use of a specific commercially released song is not guaranteed.
The client must submit the requested photographs, names, dates, and other information by the deadline stated in the written agreement. Late, incomplete, damaged, low-resolution, or incorrectly labeled materials may delay delivery or prevent the slideshow from being completed before the funeral.
Changes to the service date, time, church, funeral home, cemetery, or coverage requirements must be communicated as soon as possible. A requested change is not confirmed until we accept it in writing. Rescheduled coverage is subject to team availability, and a change that adds time, travel, staff, equipment, or locations may result in an additional fee.
Cancellation, rescheduling, payment-retention, and refund provisions — including what applies if MemorialStreamLive must cancel — are stated in the written service agreement and disclosed before payment. Call (561) 425-8585 as soon as funeral plans change.
MemorialStreamLive is not responsible for delay, interruption, modification, or inability to perform caused by events beyond our reasonable control, including severe weather, illness, emergency, road closure, accident, government action, venue closure, cemetery restriction, power outage, network failure, streaming-platform failure, or similar events. When reasonably possible, we will attempt to modify, reschedule, record locally, or otherwise complete the affected services. Any refund or credit resulting from such an event is governed by the written service agreement and applicable law.
Livestreaming and file delivery may depend on third-party platforms, internet providers, mobile carriers, hosting providers, or cloud-storage services. Those providers may experience outages, impose access restrictions, change their services, or remove content under their own policies. We are not responsible for third-party actions outside our reasonable control, but we will take reasonable steps to preserve and deliver available recordings.
Finished deliverables are provided for the family's personal, noncommercial viewing and sharing unless the written agreement states otherwise. Copyright ownership and the scope of the client's license to download, copy, share, display, or modify the deliverables are stated in the written agreement. The client may not sell, license, commercially distribute, or use the deliverables in advertising without written authorization.
We will not use photographs, audio, video, names, or other material from a funeral service in our advertising, social media, demo reel, website, or portfolio without prior written permission from an authorized family representative. Permission to livestream or record a service does not give us permission to use the material for marketing.
To the fullest extent permitted by law, MemorialStreamLive's total aggregate liability arising from a booking will not exceed the amount paid to MemorialStreamLive for that booking. This limitation does not apply to fraud, intentional misconduct, gross negligence, or liability that cannot legally be excluded or limited. We are not responsible for indirect, incidental, special, or consequential damages to the extent such limitations are permitted by law.
Personal information submitted through the website or during booking is handled according to our Privacy Policy. You consent to receiving booking documents, invoices, confirmations, livestream information, and service communications electronically, and electronic signatures may be used for the service agreement and related documents.
These terms and each booking are governed by the laws of the State of Florida, without regard to conflict-of-law principles; the venue for any dispute is identified in the written service agreement. If any part of these terms is held invalid or unenforceable, the remaining provisions continue in effect. A delay or failure to enforce any provision does not waive the right to enforce it later. These Terms of Service, the signed service agreement, the confirmed invoice, and any incorporated policies constitute the entire agreement concerning the booking; changes must be confirmed in writing.
MemorialStreamLive · A service of ESLPIX STUDIO LLC
Phone: (561) 425-8585
Email: hello@memorialstreamlive.com